Welcome to our virtual events troubleshooting support page! Below you will find answers to many frequently asked questions about our streaming platform. We use Patron Manager to give you access to livestream events or previously recorded material for a designated period of viewing.
If you are having trouble viewing your virtual event right now, you can try all of these steps:
If you’re still experiencing issues, you might want to try turning off the Wi-Fi on your other devices or use an Ethernet cable to connect your device directly to your router for a stronger connection.
Even with a fast internet connection, you will notice a classic camcorder grain effect on some of our vintage videos as these were recorded before high resolution videos even existed!
Some of our virtual events take place on Zoom. We recommend you install the latest version of Zoom client for meetings. You can download it here: https://zoom.us/download
Your experience is largely determined by your internet connection, not necessarily your device. The Patron Manager platform automatically provides optimized versions of the content for different devices and connection speeds, in real time. So, as long as you can access the internet with a strong connection, most mobile phones, tablets, laptops and computers are suitable.
While the platform does not support functionality like Smart TV or Apple TV, it does work with Chromecast on Android (casting the entire browser tab) and Apple Airplay. Patrons who can access their email via their Smart TV should also be able to click their ticket link and open it in a browser on their TV that way.
Unfortunately, with so many variations of Smart TVs and Smart TV software, we aren’t able to provide additional troubleshooting for this type of hardware.
Once you have made your purchase, you will receive a Ticket Confirmation email with instructions on how to watch. The email will contain a custom ticket link for your viewing on the device of your choosing. Each ticket purchased allows you to access your content on one device at a time.
Looking for your e-mail confirmation? Double check your spam/junk folder!
If you have questions, you can email us at email@example.com.
The following browsers are officially supported:
Other modern browsers will likely work, but are not guaranteed.
We hope you enjoy the show!