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GOLDEN THREAD TICKETING POLICIES In our continuing efforts to provide an equitable and accessible theatre experience for all, we recently revised our ticketing policies and pricing structure to better reflect three fundamental values we hold that we believe foster a just, inclusive and community-driven space.

• All artists, staff, cast, and crew deserve fair and equal compensation.
• Everyone should be able to access all available ticket prices.
• No one should be turned away for lack of funds.

We have eliminated gatekeeping practices such as exclusive access to prices via discount codes, student/senior status, or group sales and are instead offering a broader range of ticket prices designed to achieve fair wages for our artists while maintaining financial flexibility for our audiences. These include the following ticket categories:

NAME YOUR PRICE Ranging from $20 to $40, Name Your Price tickets offer a range of options, reflecting our more traditional prices. If you previously purchased $20 Thursday tickets, Student/Senior tickets, or General Admission tickets, these are for you!

PAY IT FORWARD Ranging from $50 to $100, Pay It Forward tickets are intentionally priced to support our goal of increasing access to low and no cost tickets, like our Community Walk-ins, each night, for every show. When you purchase one of these tickets, you’re contributing to greater access for all!

PAY WHAT YOU WANT PREVIEWS A self-determined sliding scale, Pay What You Want tickets are available for any preview performance when you pay at the door. (Unfortunately, our box office software can’t do it in advance.) You can also purchase in advance online for only $15.

COMMUNITY WALK-INS A consistent low or no cost option, Community Walk-ins are intended to ensure no one is turned away for lack of funds. 5% of all our seats are set aside each night and can be requested in advance by emailing us at boxoffice@goldenthread.org under the subject line ‘Community Walk-in’ or at the door subject to availability.

GENERAL BOX OFFICE INFORMATION For assistance with any box office related issue, please email boxoffice@goldenthread.org.

Ticket Policies:

• Ticket purchases are non-refundable and valid only for the date and performance issued.
• Free exchanges for a later date or a future show can be made via email subject to availability.
• All seating is general admission unless otherwise specified.
• All tickets are available for pick up at will call under the name of the purchaser.
• Online ticket sales end 4 hours before show time.
• The Box Office opens at the venue 1 hour before showtime for will call and day of show sales.
• The house opens 30 minutes before the performance and there is no late seating. Unclaimed prepaid tickets may be released for company walk-ins prior to the start of the show.

If you have registered for a virtual event the link to access your virtual program can be found in the confirmation email for your ticket purchase. For troubleshooting tips for viewing, visit https://goldenthread.org/posts/your-guide-to-the-patron-manager-video-on-demand-platform/.

If you have registered for a free event but can no longer attend, please notify the box office so we can accommodate someone else.

ACCESSIBILITY

Accessibility for hearing, sight, or mobility can be addressed via email (boxoffice@goldenthread.org), phone (415-626-4061) or by putting a note in your ticket order. A request in advance of purchase or attendance will assist us in accommodating your party. Unfortunately, our venue cannot offer listening devices.

While we are unable to provide gender neutral restrooms in the venues we rent at this time, we embrace gender diversity and maintain an inclusive space where individual identities are respected. All are welcome to use the restroom that is most comfortable for them, including a private single-stall restroom available in our adjacent office, accessible via a staff member.

COVID-19 SAFETY & PROTOCOLS

Golden Thread is a fully vaccinated company. All patrons must present proof of vaccination with a booster shot, along with a matching photo ID, and be masked for entry to all in-person events.

Per CDC guidance, we encourage the use of procedural masks (either alone or with a cloth mask on top) or a higher grade N95 or KN95 mask instead of cloth masks alone. Masks must be worn at all times in all areas of the theatre.

Seating will be general admission and limited to 75% capacity. Advanced purchase or registration is advised.

By registering for an in-person event, you agree to adhere to our COVID-19 health and safety protocols. For more health and safety information, click here.