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GOLDEN THREAD TICKETING POLICIES Thank you for your interest in purchasing tickets! Our ticket pricing is a reflection of our continuing efforts to provide an equitable and accessible theatre experience for all. It is driven by three fundamental values we hold that we believe foster a just, inclusive and community-driven space.

All artists, staff, cast, and crew deserve fair and equal compensation.
Everyone should have access to a ticket price they find affordable.
No one should be turned away for lack of funds.

We offer a range of ticket prices designed to maintain financial flexibility for our audiences and financial stability for our artists. These price ranges include:

NAME YOUR PRICE
Starting at $25, or $30 for our mainstage shows, Name Your Price tickets offer the flexibility to pay more or less with multiple price points at $50 and under.

PAY IT FORWARD
Starting at $55, or $60 for our mainstage shows, Pay It Forward tickets are intentionally set at multiple price points up to $100 to support access to low-to-no cost tickets, like our Community Walk-ins.

PAY WHAT YOU WANT PREVIEWS
A self-determined sliding scale, Pay What You Want tickets are available at-the-door for any preview performance of a main stage show. Preview tickets can also be purchased in advance online for $20.

COMMUNITY WALK-INS
5% of all our seats are available for Community Walk-ins to ensure no one is turned away for lack of funds. They may be requested at-the-door or in advance by emailing us at boxoffice@goldenthread.org. We offer one seat per request, but may accommodate one additional guest when possible. In your email, please leave your name, your preferred show date and if you are requesting one or two tickets.

AEA WALK-INS
We welcome all current AEA members to redeem complimentary walk-in tickets to any main stage show, except opening night, pending availability. You may email ahead of time to check availability, but there is no need to contact us in advance as all walk-ins are based solely on availability. We offer one seat per member, but may accommodate one additional guest when possible.

GENERAL BOX OFFICE INFORMATION For assistance with any box office related issue, please email boxoffice@goldenthread.org.

Ticket Policies:

Ticket purchases are non-refundable and valid only for the date and performance issued.
Free exchanges for a later date or a future show are subject to availability. Requests can be made to the box office via email.
All seating is general admission unless otherwise specified.
All tickets are available for pick up at will call under the name of the purchaser.
Online ticket sales end 4 hours before show time.
The Box Office opens at the venue 1 hour before showtime for will call and day of show sales.
The house opens 30 minutes before the performance and there is no late seating. Unclaimed prepaid tickets may be released for company walk-ins prior to the start of the show.

If you have registered for a virtual event the link to access your virtual program can be found in the confirmation email for your ticket purchase. For troubleshooting tips for viewing, visit https://goldenthread.org/posts/your-guide-to-the-patron-manager-video-on-demand-platform/.

If you have registered for a free event but can no longer attend, please notify the box office so we can accommodate someone else.

ACCESSIBILITY

Accessibility for hearing, sight, or mobility can be addressed via email (boxoffice@goldenthread.org), phone (415-626-4061) or by putting a note in your ticket order. A request in advance of purchase or attendance will assist us in accommodating your party. Unfortunately, our venue cannot offer listening devices.

While we are unable to provide gender neutral restrooms in the venues we rent at this time, we embrace gender diversity and maintain an inclusive space where individual identities are respected. All are welcome to use the restroom that is most comfortable for them, including a private single-stall restroom available in our adjacent office, accessible via a staff member.

COVID-19 SAFETY & PROTOCOLS

Golden Thread is a fully vaccinated company. Our health and safety protocols comply with current health and safety guidelines provided by the State of California and City of San Francisco. These policies will be updated if city guidelines change.

For the safety of our artists and fellow audience members, we strongly recommend all guests to wear well-fitted masks while inside the theater. Per CDC guidance, we encourage the use of procedural masks (either alone or with a cloth mask on top) or a higher grade N95 or KN95 mask instead of cloth masks alone.

At performances where concessions are served, we strongly recommend guests resume masking when not actively eating or drinking. The ability to take concessions into the theater will vary depending on the venue.

By registering for an in-person event, you agree to adhere to our COVID-19 health and safety protocols. For more health and safety information, click here.